We want you and your pet to be happy with your purchase. If something is not right, you may return most items within 30 calendar days of delivery.
Return conditions
- For non-quality returns: items must be unused and in their original packaging. For pet food, this means the bag, can, or container must be unopened and sealed.
- For quality issues: if the product is defective, damaged, or not as described, please contact us. We will make it right.
- We cannot accept returns on opened pet food, unless there is a quality problem.
Return shipping
Return shipping is free. There is no restocking fee.
How to start a return
- Email info@rileyspetsdeals.com with your order number and the reason for your return.
- We will send you a prepaid return label and instructions.
- Pack the item securely and ship it to:
Rileyspetsdeals
548 Market St
San Francisco, CA 94104
United States
Refunds
Once we receive your return, we inspect it within 1–2 business days. If approved, we issue a refund to your original payment method. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
If you have any questions, contact us at info@rileyspetsdeals.com or +1 415-896-2241, Monday – Friday, 9:00 AM – 6:00 PM PST.