Q: What do you sell?
A: We sell dog and cat food, including dry kibble, wet food, treats, and nutritional supplements. We focus on everyday nutrition and special dietary needs.
Q: Where do you ship?
A: We ship to the contiguous United States and mainland Canada. Shipping is free on all orders.
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery takes 3–5 business days for U.S. addresses and 4–7 business days for Canadian addresses. The cut-off for same-day processing is 6:00 PM PST.
Q: Which carrier do you use?
A: We work with multiple carriers, including USPS, UPS, FedEx, and regional services. The carrier is selected automatically based on your location and package size. You will receive a tracking number once your order ships.
Q: What is your return policy?
A: You can return most items within 30 calendar days of delivery. For non-quality returns, items must be unused and in original packaging. For pet food, this means unopened and sealed. For quality issues, contact us and we will make it right. Return shipping is free, and there is no restocking fee.
Q: How do I start a return?
A: Email info@rileyspetsdeals.com with your order number and reason for return. We will send you a prepaid return label and instructions. Ship the item to: Rileyspetsdeals, 548 Market St, San Francisco, CA 94104, United States.
Q: How long does a refund take?
A: Once we receive your return, we inspect it within 1–2 business days. If approved, we issue the refund to your original payment method. It may take 7–10 business days for the refund to appear on your statement.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: How should I store my pet food?
A: We recommend keeping dry food in a cool, dry place in its original sealed bag or an airtight container. Wet food should be refrigerated after opening and used within the recommended time on the label.
Q: How can I contact you?
A: Email us at info@rileyspetsdeals.com or call +1 415-896-2241. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM PST. You can also write to us at 548 Market St, San Francisco, CA 94104, United States.